VAYLO CUSTOMER CARE
A little help.
A better shopping day.
Questions about a piece, your delivery or an order? We’re here to help.
Chat on WhatsApp+233 20 536 9448FROM YOUR SCREEN TO YOUR DOOR
Delivery across Ghana
Choose your region, town and neighbourhood at checkout. Add your exact street or house address, a useful landmark and a phone number we can reach. A GhanaPost GPS code is helpful if you have one.
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Delivery timing is confirmed with you. If you need an item by a particular date, contact us before paying so we can check what is possible for your location.
The delivery fee and full total appear before payment. After confirmation, open My orders to view your order status.
LET’S SORT IT OUT
Returns & exchanges
Received a wrong or damaged item, or need help with a size? Contact VAYLO about your order before sending anything back.
- Find your order number.
It’s on your payment confirmation and in My orders.
- Tell us what happened.
Send your order number, a short explanation and clear photos where relevant. Keep the item and its packaging while the request is reviewed.
- Wait for the next steps.
We’ll review your request and confirm the available resolution and any return or exchange instructions. Please contact us before arranging a return delivery.
Returns and exchanges are reviewed with the store. Any approved refund is handled through Paystack.
TALK TO VAYLO
Ask us before you order.
We can help with sizes, colours, delivery questions and existing purchases. For order help, include your VAYLO order number.
+233 20 536 9448